Hotel Guest Messaging Assistant
Handles guest requests and questions before and during the stay.
Hospitality & Travel · Customer Service
Illustrative example build, not a client case study.
Front desks are busy with routine questions about check-in, Wi-Fi, dining and transport.
Technology
- WhatsApp Business API
- Gemini / OpenAI API
- n8n
- Property management system
- 1
Load hotel knowledge
Services, timings, menus and policies become the assistant's knowledge.
- 2
Guest channels
Guests message on WhatsApp or the website before and during the stay.
- 3
Handle requests
Requests such as towels, late check-out or taxis go to the right team.
- 4
Measure satisfaction
Guest feedback is collected and summarised for management.
Designed to deliver
- Faster replies to guests
- Less pressure on the front desk
- More upsell opportunities
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