Microsoft Teams Knowledge Hub
One Teams assistant that answers from HR, IT, finance and operations documents.
All industries · IT
Illustrative example build, not a client case study.
Staff waste time searching folders and messaging colleagues to find policies and procedures.
Technology
- Microsoft Copilot Studio
- SharePoint
- Microsoft Teams
- Microsoft Entra ID
- 1
Organise the content
Policies and procedures from each department are organised in SharePoint.
- 2
Build the hub
A Copilot Studio assistant answers questions across all departments.
- 3
Respect permissions
People only get answers from documents they are allowed to see.
- 4
Improve continuously
Unanswered questions show which documents need updating.
Designed to deliver
- Answers in seconds instead of searches
- Fewer repetitive questions to support teams
- Better-maintained policies
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