Network Complaint Insights
Maps complaints to network areas and shows emerging problem spots.
Telecom & Technology · Customer Service
Illustrative example build, not a client case study.
Customer complaints and network data are analysed separately, so recurring local problems persist.
Technology
- Microsoft Power BI
- Azure OpenAI
- Python
- Azure Maps
- 1
Combine the data
Complaints are linked to locations, cells and service types.
- 2
Map the hotspots
A map shows complaint density and trends by area.
- 3
Explain the causes
AI groups complaint text into causes such as coverage, speed or billing.
- 4
Prioritise fixes
Network and service teams agree a weekly priority list.
Designed to deliver
- Problem areas found faster
- Fewer repeat complaints
- Better coordination between teams
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