Urdu/English Voice Assistant
A voice assistant for customers who prefer to speak in Urdu rather than type.
All industries · Customer Service
Illustrative example build, not a client case study.
Many customers find typed chatbots difficult and would rather speak in their own language.
Technology
- Speech-to-text and text-to-speech
- Gemini / OpenAI API
- WhatsApp voice / phone line
- n8n
- 1
Define the journeys
The most common customer requests are selected for voice handling.
- 2
Speech in and out
Speech recognition and natural voices handle Urdu and English.
- 3
Connect the answers
The assistant answers from approved knowledge and simple system lookups.
- 4
Escalate politely
Anything complex is passed to a human agent with a summary.
Designed to deliver
- Service in the customer's language
- Shorter call queues
- Better access for less digital customers
Related use cases
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Course content from expert recordings
Recorded talks and demos are transcribed and turned into structured modules, summaries and quizzes.
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Meeting minutes & action tracking
Meetings are transcribed and summarized automatically with owners and deadlines sent to attendees.
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