Complaint Classification & Routing
Reads complaints from email and WhatsApp, tags category and urgency, and routes them to the right owner.
All industries · Customer Service
Illustrative example build, not a client case study.
Complaints arrive through many channels and wait in shared inboxes until someone sorts them.
Technology
- Power Automate / n8n
- Azure OpenAI
- WhatsApp Business API
- Power BI
- 1
Collect every channel
Email, WhatsApp and web form complaints flow into one queue.
- 2
Classify automatically
AI tags the category, product, urgency and sentiment of each complaint.
- 3
Route and acknowledge
Each complaint goes to the right team and the customer gets an acknowledgement.
- 4
Track resolution
A dashboard shows open complaints, ageing and repeat issues.
Designed to deliver
- Faster first response
- Complaints reach the right owner first time
- Visibility of repeat issues
Related use cases
See all Intelligent Workflow Automation use cases →Telecom & Technology · Customer Service
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