Customer FAQ Knowledge Bot
Answers customer questions from product and policy documents, around the clock.
All industries · Customer Service
Illustrative example build, not a client case study.
Service teams spend most of their time answering the same questions about products, prices and policies.
Technology
- Gemini / OpenAI API
- Website / WhatsApp
- SharePoint
- n8n
- 1
Prepare the knowledge
Product sheets, policies and FAQs are cleaned and organised.
- 2
Build the bot
The assistant answers only from approved content and shows where the answer came from.
- 3
Hand over to people
Complex or sensitive questions are passed to an agent with the conversation history.
- 4
Improve weekly
Unanswered questions are reviewed and the knowledge is updated.
Designed to deliver
- Instant answers to common questions
- Agents freed for complex cases
- Consistent, accurate information
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