Digital banking chatbot (Urdu/English)
A chatbot on the app, website and WhatsApp answers common questions in Urdu or English and hands over to an agent when needed.
The challenge
Contact centres are overloaded with questions about accounts, cards and the mobile app.
How AI helps
A chatbot on the app, website and WhatsApp answers common questions in Urdu or English and hands over to an agent when needed.
Benefits
- Shorter contact-centre queues
- Help available at any time
- Service in the customer's language
Effort
Program
A larger program: rolled out in phases over several months.
AI capability
Conversational AI
Website and WhatsApp assistants that serve customers 24/7.
How we build solutions like this
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Want this in your organization?
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